Terms of Service | Quotes, Bookings and Treatments

Last updated 14 November 2026

About these terms

These terms apply when you ask Victoria Pest Controller for a quote or book a pest treatment. By booking a job, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Quotes and pricing

Prices shown on this website are starting prices and a guide only. The final price depends on the pest, the size of the property and the treatment needed.

• We confirm your price in writing before any work starts
• If we find something on site that changes the work needed, we explain it and confirm any new price with you before going ahead
• Prices on this website include GST unless we say otherwise

Bookings and cancellations

We book a time that suits you, same day where we can. If you need to cancel or move a booking, please give us reasonable notice by phone so we can offer the time to someone else. We will do the same if we need to change your booking.

Access and safety

Please make sure we can get to the areas that need treatment, such as the roof space, subfloor, garden or business areas.

• Keep children and pets away from treated areas for as long as your technician tells you
• Follow the safety steps we give you before and after the treatment
• Tell us before we start about anyone at home who is pregnant, unwell or sensitive to chemicals, and about pets, fish tanks and veggie gardens

A technician may stop or reschedule a job if it is not safe to continue.

How we treat

Treatments are carried out by licensed pest technicians. Products are applied as the label directs, in line with Victorian rules for pest control work. Results depend on the pest, the property and the conditions, and some pests need more than one visit. Your technician will explain what to expect for your job.

Payment

Payment is due when the job is done unless we agree otherwise in writing before work starts.

Our responsibility

We take care with every job. We are responsible for loss or damage caused by our own fault or that of our technicians. We are not responsible for loss or damage caused by things outside our control, by information you did not give us, or by safety steps that were not followed. As far as the law allows, we are not responsible for indirect loss, such as lost income.

Your rights under the Australian Consumer Law always apply and are not limited by this section.

Law that applies

These terms are governed by the law of Victoria, Australia.

Changes to these terms

We may update these terms from time to time. The terms in place when you book your job are the ones that apply to it.