Privacy Policy | How We Handle Your Quote Details

Last updated 14 November 2026

Who we are

This website is run by Victoria Pest Controller, a pest control business serving Melbourne and surrounds, Victoria. In this policy, “we”, “us” and “our” mean Victoria Pest Controller. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What the quote form collects

When you send a quote request on this website, we collect:

• Your name
• Your phone number
• Your email address
• Your suburb or postcode
• The pest or service you chose
• Any details you type in the optional details box
• The page you sent the request from, and whether you used a phone or a computer

The form also runs a simple spam check (for example, how long the form was open). This is not linked to you in any other way.

If you call us, we may note your name, number, suburb and what you need so we can quote and book the job.

Why we collect it

We use your details only to:

• Call or text you back about your request
• Give you a quote and confirm the price in writing
• Book, carry out and follow up the job you asked for
• Keep basic records of the work we do
• Stop spam and fake requests

If you do not give us your contact details, we cannot reply to your request.

How we store it

Quote requests are saved in our website’s database with our web hosting provider and sent by email to our team so we can reply. We take reasonable steps to protect your details from misuse, loss and unauthorised access, and we keep them only as long as we need them for the purposes above or as the law requires.

If any of our service providers store information outside Australia, we take reasonable steps to make sure they protect it in line with the Australian Privacy Principles.

Who we share it with

We do not sell your personal information. We do not share it with anyone for their own marketing. We only share it with the technician doing your job and the service providers that run our website and email, or when the law requires it.

Analytics and cookies

This website does not currently use analytics or advertising tracking. If we add analytics we will update this page.

Access and correction

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Call us on 0401 042 325 and we will respond within a reasonable time. We may need to confirm who you are first.

Complaints

If you are unhappy with how we have handled your information, call us first and we will try to fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.